Terms of service
Last updated: 29 September 2026
These Terms of Service ("Terms") govern every purchase made on grampsmask.store (the "Store"). By placing an order you confirm that you have read and accept these Terms together with our Shipping Policy, Refund Policy and Privacy Policy. If you do not agree, please do not order.
1. Seller
Max Ernst Huisman Gutiérrez (NIF 21765728T), trading as Gramps Mask, Carrer de Ganduxer 118, 2º 1ª, 08022 Barcelona, Spain. Email: hello@grampsmask.store. We sell to consumers in Spain, the European Union, the United States and Canada.
2. Who can order
You must be at least 18 years old and legally able to enter into a contract. By ordering you confirm that the payment method belongs to you or that you are authorised to use it, and that the information you provide is accurate and complete.
3. Products
Our products are novelty full-face ski masks (balaclavas) with an all-over printed design, intended for casual and recreational use. They are not personal protective equipment, not medical devices and not a substitute for a helmet, goggles or other safety gear. Always keep your vision unobstructed and use appropriate safety equipment when skiing, snowboarding or doing any sport. Product photos on a plain background show the actual item; lifestyle images are illustrative. Small variations in print position, colour and fabric between units are normal and are not a defect.
4. Prices, taxes and duties
Prices are shown in euros (EUR) for Spain and the EU and in US dollars (USD) for the United States and Canada. For EU orders, VAT is included. For deliveries outside the EU, import duties, customs fees and local taxes may be charged by the carrier or customs authority on arrival and are the sole responsibility of the customer, unless the checkout expressly states that duties are prepaid. Shipping costs are shown before you confirm the order. We may correct obvious pricing or typographical errors at any time; if an error affects an order you have already placed, we will contact you and you may cancel for a full refund.
5. Offers and discounts
Automatic pack discounts (15% off 2 or more masks, 25% off 4 or more) and any discount codes are valid only as displayed at checkout, cannot be combined unless stated, have no cash value and can be withdrawn at any time. We may cancel orders that abuse a promotion (for example codes obtained through error, leaks or automated tools, or repeated use of one-time codes) and refund the amount paid.
6. Orders and contract formation
Your order is an offer to buy. The contract is formed only when we send the order confirmation email. We may refuse or cancel any order before dispatch for legitimate reasons, including unavailable stock, pricing errors, suspected fraud or unauthorised payment, failed fraud screening or address verification, orders that appear to be for resale, or breach of these Terms. In that case any amount already paid is refunded in full and we inform you by email.
7. Payment and fraud prevention
Payment is taken at checkout through Shopify Payments, PayPal, Apple Pay, Google Pay or Shop Pay. We never see or store your full card number. To protect you and us against fraud, orders are screened automatically (risk analysis, 3-D Secure authentication and address and IP checks) and we may ask you to verify your identity or billing address before dispatching a high-risk order. If we cannot verify an order, we cancel and refund it.
8. Shipping and delivery
Delivery times, costs and conditions are described in our Shipping Policy, which forms part of these Terms. Delivery estimates are estimates, not guarantees. You are responsible for entering a complete and correct delivery address; we ship to the address you provide and are not responsible for delivery to an incorrect address that you entered. If an order is returned to us or destroyed because the address was wrong, the parcel was not collected or you refused it (including refusal to pay import duties), we may deduct the actual return costs incurred from the refund or re-ship at your cost. Risk of loss or damage passes to you when you, or a person you designate, takes physical possession of the goods.
9. Right of withdrawal (14 days)
If you are a consumer, you may withdraw from the contract within 14 calendar days of receiving your order without giving a reason, as set out in our Refund Policy. Return costs are paid by you. For hygiene reasons, masks delivered in a sealed bag that have been unsealed after delivery are excluded from the right of withdrawal (Article 103(e) of the Spanish General Consumer Act). Products returned used, washed or damaged may be refunded with a deduction for the loss in value you caused.
10. Legal guarantee of conformity
All products come with the legal guarantee of conformity under Spanish and EU consumer law (3 years from delivery in Spain, or the legal minimum in your country of residence if longer). If a product is defective or not as described, contact us with your order number and photos within a reasonable time and we will repair, replace or refund it at no cost to you. The guarantee does not cover normal wear and tear, misuse, accidents, improper washing or damage caused after delivery.
11. Chargebacks and disputes
If anything is wrong with your order, contact us first at hello@grampsmask.store. We answer within 48 hours on business days and solve genuine problems quickly. Opening a chargeback or payment dispute without contacting us, or for an order that tracking shows as delivered and that we can prove was fulfilled, will be contested with the full order evidence (order details, IP and device data, fraud-screening results, carrier tracking and proof of delivery) and may be reported to the payment providers and the authorities as suspected fraud. Customers who file abusive chargebacks may be refused future orders.
12. Acceptable use of the Store
You may not use the Store for any unlawful purpose, place fraudulent or fictitious orders, use stolen payment details, attempt to exploit pricing or promotion errors, scrape or copy the site, upload harmful code or impersonate another person. We may suspend access and cancel orders in case of breach.
13. Reviews and user content
If you send us photos, videos or reviews (for example by tagging @grampsmask or emailing us), you confirm that you own them and grant us a free, worldwide, non-exclusive licence to use them on our store, social media and advertising. You can ask us to remove your content at any time by email. We do not publish fake reviews and we may remove reviews that are false, offensive or unrelated to the product.
14. Intellectual property
The Gramps Mask name and logo, the character names (The Colonel, The Baron, Old Smokey, The Grin, Nana Powder), and the texts, photographs, videos and designs of the Store are protected by intellectual and industrial property law. You may not reproduce, copy, sell or exploit them without our written permission.
15. Liability
Nothing in these Terms excludes or limits any liability that cannot be excluded by law, including liability for death, personal injury, fraud or your statutory rights as a consumer. Subject to that, we are not liable for indirect or consequential losses, for losses arising from misuse of the products or use contrary to Section 3, or for events outside our reasonable control (force majeure), including carrier delays, customs inspections, strikes, extreme weather, pandemics, cyber-attacks or failures of third-party platforms. Our total liability for any order is limited to the amount you paid for that order, except where the law provides otherwise.
16. Changes to these Terms
We may update these Terms at any time. The version in force when you place an order is the one that applies to that order.
17. Governing law, complaints and jurisdiction
These Terms are governed by Spanish law. If you have a complaint, contact us first at hello@grampsmask.store and we will try to resolve it within 30 days. Official complaint forms (hojas de reclamaciones) are available on request. Consumers may also contact their local consumer office (OMIC) or the Catalan Consumer Agency, and may bring proceedings before the courts of their place of residence. For non-consumers, the courts of Barcelona (Spain) have exclusive jurisdiction.