Shipping

Last updated: 29 September 2026

1. Where we ship

We ship to Spain, the European Union, the United States and Canada. We do not ship to PO boxes, military addresses (APO/FPO) or parcel-forwarding services; orders to such addresses may be cancelled and refunded.

2. Processing and delivery times

Orders are processed within 1 to 3 business days. Masks are shipped directly from our production partner in Asia with tracked shipping, and estimated delivery is 8 to 15 business days after dispatch. These are estimates, not guarantees: customs inspections, peak periods (Black Friday, Christmas, Chinese New Year), weather and carrier issues can add time. If your order has not been delivered within 30 days of dispatch, contact us and we will investigate, replace or refund it as described in our Refund Policy.

3. Shipping costs

Shipping costs are calculated and shown at checkout before you pay. Standard shipping is free on orders of €40 (or the equivalent in USD) or more; below that, a flat standard rate applies.

4. Tracking

When your order ships you will receive an email with a tracking number. Tracking can take 2 to 5 business days to show the first scan while the parcel travels to the carrier's hub.

5. Customs, duties and taxes

For EU orders, VAT is included in the price. For deliveries outside the EU (United States, Canada), import duties, customs brokerage fees and local taxes may be charged by the carrier or the customs authority on arrival; these are the responsibility of the recipient unless the checkout expressly states that duties are prepaid. We do not control customs delays. If you refuse a parcel because of duties, Section 8 of our Refund Policy applies.

6. Your address

Check your shipping address carefully before confirming the order. Address changes are only possible before dispatch: email us immediately with your order number. We ship to the exact address you entered and cannot be held responsible for parcels delivered to an incorrect or incomplete address that you provided. Parcels returned to sender for this reason are re-shipped at your cost or refunded minus the costs incurred.

7. Delivery

Risk of loss or damage passes to you when you, or a person you designate, take physical possession of the parcel. A carrier delivery scan to the address you provided is considered delivery. If your parcel arrives damaged, note it with the carrier if possible and email us with photos within 48 hours.

8. Partial shipments

Orders with several items may ship in separate parcels at no extra cost. Each parcel has its own tracking number.